We want you to shop with confidence at Jaubo. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

Non-Returnable Items

• Used or damaged items (not due to our error)
• Items returned after the 14-day period

Refund Process

Once we receive and inspect your returned item, we will notify you regarding approval. If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or wrong product, contact us within 48 hours of delivery with photo proof, and we will resolve the issue promptly at no extra cost.

Jaubo is committed to ensuring customer satisfaction with fair and transparent policies.